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Set the stage for customers

Great service doesn’t just happen – it’s planned! Customers need to be guided and supported through each interaction with your business whether you’re selling a product or a service. How that’s done is covered in this lesson.

Watch

Watch the following video to learn about essential steps and processes to deliver quality customer service.

Activity

Your Customer Service Processes

Now it’s your turn to plan how you and your business plan to serve your customers or clients.

Complete the following worksheet to develop each stage of your customer service process. Review the video lesson above, and the printable PDF resource, to apply the best strategies for your type of business. Feel free to share with others in the discussion board under the thread, Customer Service Process, to gain feedback or work together.

These customer service processes will be a part of your final business plan.